Customer commendations recognize Sunwise's service
This archived announcement has been translated automatically from Chinese. Names and technical wording may require editorial verification. Original artwork is preserved where applicable.
Recently, Quehuda Hydrogen Technologies Ltd. gave Sunwise a special tour of “Services with Temperature and Speed”, thanking Sunwise's team for its quick response and full security during two emergency failures, which ensured a steady supply of hydrogen to the HYDRA system.
During the summer heat, Sunwise received a precious gift from Quehuda Hydrogen Technologies Ltd. — a banner that says, “The service has the temperature and the speed of the service.” This is both an honour and a high degree of client recognition of the professional and emergency response capabilities of the Sunwise technical services team.
Story One: 16 hours to protect the hydrogen-energy bus lifeline.
On 15 August 2025, at 1630 hours, Sunwise received an emergency support request from the Quehuda plant for hydrogen heating — sudden damage to the compressor film in the station, suspension of the hydration station and risk of disruption of hydrogen-energy vehicles.
The Sunwise emergency response mechanism was activated immediately, and at 4:50 a breakdown diagnosis, material allocation and shipment was completed and an emergency special delivery was made to the Shandong District. The technical team will be docked at night and will work remotely with the site to develop maintenance strategies.
At noon on the following day, the equipment returned to normal and the hydrogen-filling station was put into operation on time. The full-scale response did not exceed 16 hours and effectively protected the steady operation of the HYDRA system.
Story two: 26 hours of coordinated action to restore hydrogen capacity efficiently, as early as 9 a.m. on August 11, 2025, the station suffered from equipment failure. Once Sunwise received the information, a joint response was organized by the Ministry of Hydrogen Energy Infrastructure, the Supply Chain and the Technical Services Team.
In only two hours, problem positioning and replacement shipments were completed and 1100 materials were sent out. Engineers plan ahead of time for system pre-arrangement and assembly and prepare for remote support throughout the night.
In the morning of the following day, equipment malfunctions were completely eliminated, the hydrogen-filling station was quickly restored and the service commitments “Today's failure, tomorrow's resolution” were truly honoured.
Sunwise has always been client-centred, emphasizing the service concept of “services with temperature and speed”. The handling of both emergencies is not only an expression of technical strength, but also a comprehensive test of Sunwise service systems, supply chain synergies and team capacity.
In the future, Sunwise will continue to uphold the principle of “responsible, secure and robust” services to provide clients with more reliable, efficient and thoughtful solutions to hydrogen infrastructure and to provide escorts for the development of the hydrogen energy industry in China.
Prepared by: Crown Prince
Audit: Sun In
English edition of the original Chinese page. Historical statements, dates and figures are retained as published.